Field Service

McLanahan employs a team of full-time, trained field service personnel who are available to be on site to assist with start-up and maintenance operations, machine installation, component repair and replacement, rotary alignment, hard surfacing, inspection, major overhauls, engineering and more.

When you work with McLanahan Corporation, you’re not just receiving a processing solution from a family-owned company that’s been designing and manufacturing equipment for more than 180 years, you’re also getting continual service and support from McLanahan’s global team of experts for the life of the machine.

McLanahan’s Field Service Team consists of highly skilled and trained technicians with a vast knowledge and varied years of experience both on and off site. Not only do our technicians perform field work, but they are also fabricating and assembling the equipment in our manufacturing facilities, so they are very knowledgeable of the equipment. They’ll bring all this and more to your operation. 

With McLanahan Field Service, you get quality, factory-direct service for the lifetime of your machine. We want to be sure you are getting the product you are expecting, which means we will go above and beyond to assist you with any questions you may have or any repairs you may need. McLanahan’s Field Service Team will deliver professional, competent, timely and cost-effective installation and maintenance services to your equipment or plant right on site. If you need assistance at your operation, contact McLanahan’s Field Service Team to schedule a visit from a technician. You can also get immediate advice on maintenance issues by visiting our equipment-specific parts pages.

McLanahan Field Service is continued service and support for the customer at their site. We offer Field Service support for:

  • Installation assistance
  • Startups
  • Maintenance
  • Equipment Audits
  • Consultations

Miski Mayo Values McLanahan’s Quick Response for Field Service

Case Study

When the tires on Miski Mayo's Rotary Scrubbers reached the maximum wear limit, they contacted McLanahan's Field Service Team for assistance with the replacement. A McLanahan Senior Field Service Technician traveled to Peru to perform the necessary replacement, and the procedure was carried out smoothly and within the deadline. 

Read Case Study

Installation and Startup

Installation and start-up assistance for your McLanahan machine are offered at the point of sale. Our technicians oversee the equipment’s installation process to ensure the machine fires up and that everything is running properly. The field service technicians can also provide equipment and maintenance training for you and your team upon request so that you can troubleshoot and potentially solve any issues that may arise later.

After the initial start-up services, McLanahan will continue to provide service and support for the entire life of your machine. If you have any questions about your machine’s operation or need assistance with repairs, contact McLanahan’s Field Service Team.

Component repair and replacement

McLanahan understands how costly downtime can be, so we do our best to mobilize our team as quickly as possible after you contact us for assistance. Our field service technicians are qualified to repair your machine and have your operation back up and running smoothly in no time. The work the field service technicians do, as well as any parts they install, carries a full warranty.

Equipment audits

McLanahan’s Field Service Team also offers regular maintenance audits that can be performed on your product on a quarterly, semi-annual or annual basis. During these planned maintenance contracts, McLanahan’s technicians can make equipment adjustments and minor machine repairs, as well as identify and recommend parts that can make your machine run more efficiently. Relying on McLanahan to provide routine maintenance to your equipment allows you to maximize production and prevent unscheduled downtime that can be detrimental to your site.

"Their field service is excellent. Whatever we need, whenever we need it, they will get back to us quickly, and that's a big deal." - Kyle Grahn - A.F. Gelhar

Need Some Help?

Our customer service team is here to help you 24/7. We can ship you parts, send field service technicians to your site and answer any questions you have. Whatever you need, we are here for you.